1. General Provisions
1.1. These terms and conditions define the rules for using the WCAG Accessibility Solution (hereinafter referred to as the “Solution”) provided by Dock sp. z o.o. (hereinafter referred to as the “Company”).
1.2. The Solution is available to users worldwide and operates in compliance with international WCAG 2.1 and WCAG 2.2 accessibility standards.
1.3. Using the Solution constitutes acceptance of these terms and conditions, which are available on the Company’s website.
1.4. Matters not regulated by these terms are subject to the laws applicable in the user’s jurisdiction, or, in the absence of such laws, the laws of the Company’s headquarters.
1.5. Company details: Dock sp. z o.o., headquartered at ul. Rakoczego 9/73, Gdańsk 80-288, contact email: hello@dock.codes.
1.6. These terms and conditions take effect on December 1, 2024.
2. Solution Features
2.1. The Solution provides features to enhance website accessibility, including:
- Automatic generation of accessibility declarations,
- Support for multiple accessibility profiles tailored to various user needs,
- Customization of appearance and functionality,
- Support for multiple languages.
2.2. The premium version of the Solution offers advanced options and technical support.
2.3. The Solution operates on a subscription model with various packages available depending on the traffic of the website where it is installed.
3. Terms of Use
3.1. The Solution can be installed on websites following the documentation provided by the Company.
3.2. Users agree to use the Solution in accordance with the laws applicable in their country and adhere to internet ethics principles.
3.3. The Solution operates on a monthly model, wherein:
- The request quota resets at the beginning of each calendar month.
- Request limits vary depending on the selected package.
- Upon exceeding the request quota, the Solution becomes inactive until the end of the month or the purchase of a higher package.
4. User Rights and Obligations
4.1. Users are entitled to:
- Use the Solution within the scope defined by the terms,
- Access technical support as per the purchased plan.
4.2. Users are obligated to:
- Monitor the usage of request limits,
- Ensure proper installation and configuration of the Solution in accordance with the Company’s documentation,
- Use the Solution as intended.
4.3. In the case of self-installation, the user is responsible for ensuring their website complies with accessibility requirements.
5. Liability
5.1. The Company is not liable for any malfunction of the Solution resulting from installation or configuration not in compliance with the terms.
5.2. The Company reserves the right to update the Solution to improve functionality or compliance with new standards.
5.3. The Company guarantees Solution availability at a 98% monthly level.
5.4. Downtime exceeding the SLA may result in proportional cost refunds to the User.
5.5. Downtime duration is calculated from the moment the Client reports the issue to the Provider until its resolution.
5.6. Refunds are granted upon the Client’s request, by reducing the amount payable by the Client to the Provider in the next billing period.
5.7. The Company reserves the right to conduct planned maintenance breaks, which are not included in the SLA. Such breaks will be announced at least 24 hours in advance.
6. Privacy Policy
6.1. The Solution does not store or process personal data of website users, except for data necessary for its configuration.
6.2. Detailed information on personal data protection is available in the Company’s Privacy Policy.
7. Final Provisions
7.1. The Company reserves the right to amend these terms. All changes will be published on the Company’s website and come into effect 14 days after publication.
7.2. Agreements concluded via the Company’s website comply with the laws of the Company’s headquarters unless other provisions apply in the user’s jurisdiction.
7.3. For questions regarding the terms or the Solution’s operation, please contact support@dock.codes.
7.4. Any disputes arising from the use of the Solution will be resolved amicably, or in the absence of agreement, by the competent court in the Company’s jurisdiction.
7.5. These terms were published on December 1, 2024, and are effective from December 1, 2024.
